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For Poor Performance on a Service Contract (由于服务质量差而抱怨)

  Dear Mr.Weidner.

  Contract No. 17854

  You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel.After each conversation,service is improved for a short time ,and then reverts.back to the old standard that brought abort my original complaints.

  I will summarize in this letter my previous discussions about your performance.You may wish to refer to our contract as you read my comments.

  1. Windows :According to the contract ,all windows are to be cleaned once a month.This is not being done.Often from six to eight weeks elapse between cleanings.Even when the windows are cleaned ,the job is less than satisfactory.

  2.Carpets:The carpets should be vacuumed after each workday.Although your service people do show up each day ,their efforts can only be described as careless.

  3.Miscellaneous :I could mention a dozen other cleaning responsibilities that are not being met satisfactorily——furnitures,lavatories and ash trays,for example.

  I call your attention to paragraph 7c in the contract,Mr.Weidner ,in which the provisions for revocation of the contract are described.I do not like to consider such a possibility,but I must have your written assurance that all provisions of the contract will be met.

  I will be pleased to meet with you once more to discuss the situation. I assure you that this a matter of some urgency to me.

  Yours faithfully,

  Jorn Thomas

  亲爱的韦德罗先生:您会记得,在过去六个月中,我们至少三次讨论过贵旅店服务质量低劣问题。每次讨论过后,服务质量在短时间内有所提高,但不久又退回到原先的水平。

  在这封信中,我将就先前讨论问题做一概述。您在阅读此信时,也许需要参考我们的合同。
  1. 窗户:遵照合同,每月清洗一次所有窗户。然而。此项工作并未得到落实。每次清洗相隔六至八周。即使窗户被清洗过,效果也不尽人意。
  2. 地毯:每个工作日之后,对地毯应真空吸尘。尽管贵方服务人员每天露面,但工作很不仔细。
  3. 各种事务:我可列举许多令人不满意的清洁工作,例如家具、卫生间、烟灰缸等等。韦德罗先生,请您注意我们合的每7c一段,有关终止合同的说明。我本人并不想考虑这种可能,但您是必须书面保证履行合同中的所有条款。我很愿意同您再次会晤,讨论目前情形。这事对于我至关重要,二盼急迫。

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